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We make every effort to ensure our products are carefully produced and shown in detail online to avoid returns. Every return means a burden on the environment. But we also want our customers to have the freedom to return an item they don't want. You have the right to return the items to us within 14 days after receiving them.

  • The returned goods must be unused and undamaged. Tags must not be removed and the item(s) must be in its original packaging.
  • We do not process exchanges. Instead, please return your goods and make a new purchase.
  • You will normally receive your refund within around two weeks of returning the goods.
  • Please send returns to: Creätr GmbH
    c/o WeWork
    Taunusanlage 8
    60329 Frankfurt am Main
  • Return costs are to be paid by the customer
  • If you have any questions you can reach us at shop@creaetr.com
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